Refund Policy

1. Free Trial

Wardly offers a 7-day free trial for new subscribers. You will not be charged during the trial period. A valid payment method is required to start the trial, but no charge is made until the trial ends. You may cancel at any time during the trial period at no cost.

If you forget to cancel before your trial ends and are charged, contact us within 7 days of the charge and we will refund it in full.

2. Monthly Subscriptions

For monthly subscribers, you are eligible for a full refund within 30 days of your first paid charge under our money-back guarantee. After 30 days, monthly subscriptions are non-refundable for the current billing period. However, you may cancel at any time to prevent future charges.

3. Annual Subscriptions

For annual subscribers, you are eligible for a full refund within 30 days of your annual payment. After 30 days, annual subscriptions are non-refundable for the remainder of the annual period. However, you may cancel to prevent auto-renewal at the end of the year.

In exceptional circumstances — such as a significant degradation of the service or a billing error — we may issue partial pro-rated refunds at our discretion for annual subscriptions beyond the 30-day window. Contact us to discuss your situation.

4. How Refunds Are Processed

Wardly's payments are processed by Paddle.com, who acts as our Merchant of Record. Refunds are issued through Paddle back to your original payment method.

Once a refund is approved:

• Paddle will process the refund within 5–10 business days.
• The time for the refund to appear on your statement depends on your bank or card issuer and may take an additional 3–7 business days.
• You will receive a confirmation email from Paddle once the refund is initiated.

For payment or billing issues you may also contact Paddle directly at paddle.net.

5. Refunds We Do Not Offer

We do not offer refunds in the following circumstances:

• Requests made more than 30 days after the charge, except in exceptional cases at our sole discretion
• Accounts that have been terminated for violation of our Terms and Conditions
• Partial month or partial year credits for cancelled subscriptions (access continues until the end of the paid period)
• Refund requests where evidence of fraudulent activity or abuse of the refund policy is found

6. Cancellation vs. Refund

Cancelling your subscription stops future billing but does not automatically trigger a refund for the current period. A refund request is a separate action. If you want both — to stop future billing and get a refund for the current period — please state both in your email to us.

To cancel your subscription: go to your account settings in Wardly, or contact us at support@wardly.app.

7. Billing Errors

If you believe you have been charged in error — for example, charged twice, charged the wrong amount, or charged after cancellation — contact us immediately at support@wardly.app. Billing errors will be resolved and refunded promptly.

8. Contact

For any refund or billing-related questions, contact us at:

• Email: support@wardly.app
• Response time: within 2 business days

Market Catalyst Enterprises LLC
8206 Louisiana Blvd NE, Ste A, Albuquerque, NM 87113, USA
Phone: (575) 500-5015